We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Претражи подршку

Избегните преваре подршке. Никада од вас нећемо тражити да зовете или шаљете поруке на број или да делите личне податке. Пријавите сумњиве радње преко „Пријавите злоупотребу” опције.

Сазнај више

Passwords fail to sync; frequent disconnect

  • 2 одговорa
  • 1 има овај проблем
  • 10 прегледа
  • Последњи одговор послао yannisee

more options

Hi gentlefolk! I run Firefox on my Ubuntu laptop, my work Win7 laptop and my iPhone 5. All versions are up to date. I recently upgraded my Ubuntu laptop from 14.04 to 16.04. Since the upgrade, Firefox Sync has been misbehaving on the Ubuntu installation: - Passwords have not syncronised (but Bookmarks and Add-ons have) - Master Password is not set and attempting to set it (to the same password as on my other installations) fails - The list of saved passwords is empty - Sync frequently disconnects - When I attempt to reconnnect, I usually get the error message "you must be connected to the internet to sign in" - usually only the first time, after that it connects but passwords still don't sync

I've tried uninstalling FF and manually removing the relevant folders in 'etc' and 'usr', all to no avail. Saved passwords and Master Password are working fine on the Win7 installation. I have not recently changed the password or any Firefox Account information.

Thanks in advance for any thoughts. Yannisee

Hi gentlefolk! I run Firefox on my Ubuntu laptop, my work Win7 laptop and my iPhone 5. All versions are up to date. I recently upgraded my Ubuntu laptop from 14.04 to 16.04. Since the upgrade, Firefox Sync has been misbehaving on the Ubuntu installation: - Passwords have not syncronised (but Bookmarks and Add-ons have) - Master Password is not set and attempting to set it (to the same password as on my other installations) fails - The list of saved passwords is empty - Sync frequently disconnects - When I attempt to reconnnect, I usually get the error message "you must be connected to the internet to sign in" - usually only the first time, after that it connects but passwords still don't sync I've tried uninstalling FF and manually removing the relevant folders in 'etc' and 'usr', all to no avail. Saved passwords and Master Password are working fine on the Win7 installation. I have not recently changed the password or any Firefox Account information. Thanks in advance for any thoughts. Yannisee

Измењено од стране yannisee

Изабрано решење

Update. I finally tried the "Refresh Firefox" option and so far, so good!

Прочитајте овај одговор са објашњењем 👍 0

Сви одговори (2)

more options

Одабрано решење

Update. I finally tried the "Refresh Firefox" option and so far, so good!

Измењено од стране yannisee

more options

After three days, it looks like that did the trick. It seems that creating the new profile was the key.