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PROGRAM ASK WAS INSTALLED AND NOW FIREFOX WILL NOT REPSOND

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Loaded a program to get directions from Mapquest and now when i pull up firefox it shows ask @firefox and firefox will not load. looked for program under programs but could not find. want my old firefox back

Loaded a program to get directions from Mapquest and now when i pull up firefox it shows ask @firefox and firefox will not load. looked for program under programs but could not find. want my old firefox back

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Hi, try working through Remove Ask Toolbar and Ask.com Search (Uninstall Guide) by Malware Tips.

Note that not all removal programs will detect all malware, so you may need to run several or all of them.

After removal you may need to reset your home page, search etc., which you can do by running the add-on SearchReset.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.