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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

AusKey access to Australian Taxation Office does not work in FF28

  • 3 përgjigje
  • 34 e kanë hasur këtë problem
  • 2 parje
  • Përgjigjja më e re nga Specky

Specky
Specky
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After upgrading to Firefox 28 on 19 March access to Australian Government agencies via AusKey no longer works. Error message says that software required to login is not installed. I have checked that required plug-in has been installed and is activated. I have uninstalled and reinstalled the required software.

After upgrading to Firefox 28 on 19 March access to Australian Government agencies via AusKey no longer works. Error message says that software required to login is not installed. I have checked that required plug-in has been installed and is activated. I have uninstalled and reinstalled the required software.

Zgjidhje e zgjedhur

Tried to access AUSKey again today via FF28, after 2 weeks of non-cooperation, and to my surprise it worked without a problem. I have been using USB access since FF28 stopped working. Hopefully all good now!

Lexojeni këtë përgjigje brenda kontekstit 👍 4

Krejt Përgjigjet (3)

guigs
guigs
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Hi Specky,

There was another question about this last week and there was an iquiry to file a bug on this. In order to better assist you, what troubleshooting steps have you taken to test the Auskey?

https://abr.gov.au/AUSkey/Help-and-su.../AUSkey-compatibility/

Please contact AUSkey for more information https://abr.gov.au/Contact-us/Contact-AUSkey/

Specky
Specky I zoti i pyetjes
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Hi guigs2, thanks for your interest. I have tried everything I can think of to get AusKey to work using FF28. I have had no problems with previous versions of FF for years. I have tried on two other computers on the same LAN and Internet connection, using FF28, with the same result. I have now resorted to AusKey via USB which uses a pre-configured older version of Firefox, but is much slower. Also, out of interest, I have been able to get Auskey to work using IE11 on my Win7 laptop, but AusKey will not work on my main PC using IE11, grayed-out screen hangs, no error message, so appears to be a different problem.

Specky
Specky I zoti i pyetjes
more options

Zgjidhja e Zgjedhur

Tried to access AUSKey again today via FF28, after 2 weeks of non-cooperation, and to my surprise it worked without a problem. I have been using USB access since FF28 stopped working. Hopefully all good now!