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Cannot open emails from AOL

  • 1 përgjigje
  • 2 e kanë hasur këtë problem
  • 4 parje
  • Përgjigjja më e re nga iamjayakumars

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I use the standard version of Firefox, but now I am unable to open any of my emails (inbox, sent, spam, etc). If I click on basic version I can access everything. Does anyone know why? I have contacted AOL and have "reset" everything possible. Thanks

I use the standard version of Firefox, but now I am unable to open any of my emails (inbox, sent, spam, etc). If I click on basic version I can access everything. Does anyone know why? I have contacted AOL and have "reset" everything possible. Thanks

Krejt Përgjigjet (1)

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Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.