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Can't send/receive gmail due to security certificate error

  • 1 përgjigje
  • 1 e ka hasur këtë problem
  • Përgjigjja më e re nga Terry Hart

Terry Hart
Terry Hart
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I’ve been using TB for years without problems but since 30 Oct 2024 have not been able to send/receive gmail on my desktop computer. I get an “Add Security Exception” pop-up. Clicking on “Get Certificate” results in “No Information Available” and clicking on “Confirm Security Exception” results in “Send Message Error”. Strangely TB continues to work on my laptop! I notice that some other users have had a similar problem but I’ve not found a solution. Does anybody know the cause and cure?

I’ve been using TB for years without problems but since 30 Oct 2024 have not been able to send/receive gmail on my desktop computer. I get an “Add Security Exception” pop-up. Clicking on “Get Certificate” results in “No Information Available” and clicking on “Confirm Security Exception” results in “Send Message Error”. Strangely TB continues to work on my laptop! I notice that some other users have had a similar problem but I’ve not found a solution. Does anybody know the cause and cure?
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Zgjidhje e zgjedhur

Solved it! In the last few days my Norton 360 upgraded to version 24.10.9535 and it was the email virus checker that was causing the Thunderbird security exception pop-ups. Temporarily disabling this for 10 minutes allowed TB it operate normally. I then updated Thunderbird from version 115.10.1 to 128.4.0 (Nebula) and re-enabled Norton’s email virus checker. All now working OK.

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Terry Hart
Terry Hart I zoti i pyetjes
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Zgjidhja e Zgjedhur

Solved it! In the last few days my Norton 360 upgraded to version 24.10.9535 and it was the email virus checker that was causing the Thunderbird security exception pop-ups. Temporarily disabling this for 10 minutes allowed TB it operate normally. I then updated Thunderbird from version 115.10.1 to 128.4.0 (Nebula) and re-enabled Norton’s email virus checker. All now working OK.

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