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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Video playback not working

  • 5 përgjigje
  • 1 e ka hasur këtë problem
  • 995 parje
  • Përgjigjja më e re nga Jens Lyn IV

Jens Lyn IV
Jens Lyn IV
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Video playback initially works, until suddenly it doesn't; no new videos will work, and videos that previously played in the same browsing session will stop working. Easy to reproduce on Reddit by browsing any video-heavy subreddit. Leaving a broken video in a tab seems to infect the rest of the browser across websites; if a broken video from site A is open in another tab, videos on site B won't play.

Sometimes quitting and restarting Firefox is enough to temporarily get video playback working again; sometimes I have to manually clear the browser cache; at least once I've had to reboot my phone.

Screen recording with symptoms: https://youtu.be/5O6FOax7ozA

Device is a Sony Xperia I V

Video playback initially works, until suddenly it doesn't; no new videos will work, and videos that previously played in the same browsing session will stop working. Easy to reproduce on Reddit by browsing any video-heavy subreddit. Leaving a broken video in a tab seems to infect the rest of the browser across websites; if a broken video from site A is open in another tab, videos on site B won't play. Sometimes quitting and restarting Firefox is enough to temporarily get video playback working again; sometimes I have to manually clear the browser cache; at least once I've had to reboot my phone. Screen recording with symptoms: https://youtu.be/5O6FOax7ozA Device is a Sony Xperia I V
Foto të bashkëngjitura ekrani

Zgjidhje e zgjedhur

Thank you, that was it! Mildly embarrassed I didn't think to test this myself.

The culprit seems to be 'strict' tracking protection; I cannot reproduce the problem after turning it down to 'normal'.

Sorry about the late response, kept getting error messages when trying to reply...

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Krejt Përgjigjet (5)

Jens Lyn IV
Jens Lyn IV I zoti i pyetjes
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I was instructed to post this here in a comment left by staff on my app review.

I guess monitoring the Play Store for negative reviews is more important to Mozilla than responding to support request here...

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Top trending Today
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"If video playback in Firefox on your Sony Xperia device is problematic, ensure Firefox is updated, clear its cache regularly, disable any interfering add-ons, check for OS updates, verify internet stability, try another browser, and consider reporting the issue to Mozilla or Sony support."

Jens Lyn IV
Jens Lyn IV I zoti i pyetjes
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Who or what are you quoting?

Does posting here not constitute "reporting the issue to Mozilla"?

Paul
Paul
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Hi

What level of enhanced tracking protection do you have set?

Do you have any add-ons installed in Firefox for Android?

Jens Lyn IV
Jens Lyn IV I zoti i pyetjes
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Zgjidhja e Zgjedhur

Thank you, that was it! Mildly embarrassed I didn't think to test this myself.

The culprit seems to be 'strict' tracking protection; I cannot reproduce the problem after turning it down to 'normal'.

Sorry about the late response, kept getting error messages when trying to reply...

Ndryshuar nga Jens Lyn IV