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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Invalid Hex String:Null Error When Using Recovery Key

  • 2 përgjigje
  • 0 e kanë hasur këtë problem
  • 3 parje
  • Përgjigjja më e re nga James

Cloud Mobile
Cloud Mobile
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Hi, I'm trying to recover my FF account using the recovery key. I used Google Authenticator for 2FA, reset the phone, found out GA doesn't back 2FA accounts up remotely. That was a few years ago; I gave up and went back to Chrome. Trying again to regain access to my FF account now, if possible. I don't have the backup codes, but I do have the 32 character recovery code, but I'm getting this error (screenshot) trying to use it. I tried the key with spaces (8 4-character blocks) and without, got the error both times. What am I doing wrong here?

Hi, I'm trying to recover my FF account using the recovery key. I used Google Authenticator for 2FA, reset the phone, found out GA doesn't back 2FA accounts up remotely. That was a few years ago; I gave up and went back to Chrome. Trying again to regain access to my FF account now, if possible. I don't have the backup codes, but I do have the 32 character recovery code, but I'm getting this error (screenshot) trying to use it. I tried the key with spaces (8 4-character blocks) and without, got the error both times. What am I doing wrong here?
Foto të bashkëngjitura ekrani

Krejt Përgjigjet (2)

Dropa
Dropa
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If your 2A fails and email reset code don't work that account is a lost account at this point. There's nothing forum users here can help to recover account or codes.

James
James
  • Moderator
  • Top 10 Contributor
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https://support.mozilla.org/en-US/kb/reset-your-firefox-account-password-recovery-keys

Note if you reset password it will delete what you have synced.