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Cannot log in to bank site - it says I need a newer browser

  • 3 përgjigje
  • 0 e kanë hasur këtë problem
  • 8 parje
  • Përgjigjja më e re nga MikeN23

MikeN23
MikeN23
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When I go to my bank's login site, I get a message saying that I need a newer browser. I have the latest version of Firefox, and I used to be able to log in just fine, but I recently reset my browser and I seem to have lost some settings. I have tried adding an exception for this site's cookies in Settings, and I've also tried turning off enhanced tracker, but the site still doesn't work. Is there a way to tell what is broken and then fix it? Thank you.

When I go to my bank's login site, I get a message saying that I need a newer browser. I have the latest version of Firefox, and I used to be able to log in just fine, but I recently reset my browser and I seem to have lost some settings. I have tried adding an exception for this site's cookies in Settings, and I've also tried turning off enhanced tracker, but the site still doesn't work. Is there a way to tell what is broken and then fix it? Thank you.

Ndryshuar nga MikeN23

Zgjidhje e zgjedhur

Thank you Robert & James for your replies. I found the problem: when I renewed AVG recently, it came bundled with something called Kamo. I had to add my bank's website to Kamo's list of "Allowed sites", and then it worked fine. Thank you both for your help!

Lexojeni këtë përgjigje brenda kontekstit 👍 0

Krejt Përgjigjet (3)

user104147805413306348376805769878442569366
user104147805413306348376805769878442569366
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Hi MikeN23, User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:103.0) Gecko/20100101 Firefox/103.0 LikeWise/99.6.7665.66

Is AVG capable of spoofing your browser agent?

James
James
  • Moderator
  • Top 10 Contributor
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See also https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

The LikeWise/99.6.7665.66 on end of your UA is confusing the site and should not be there.

Ndryshuar nga James

MikeN23
MikeN23 I zoti i pyetjes
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Zgjidhja e Zgjedhur

Thank you Robert & James for your replies. I found the problem: when I renewed AVG recently, it came bundled with something called Kamo. I had to add my bank's website to Kamo's list of "Allowed sites", and then it worked fine. Thank you both for your help!