We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Thunderbird won't start. Get "had a problem and crashed" message. @ mozJSComponentLoader::GetSharedGlobal

  • 5 përgjigje
  • 1 e ka hasur këtë problem
  • 13 parje
  • Përgjigjja më e re nga Wayne Mery

Bordersscotsman
Bordersscotsman
more options

Got the following crash report:

AvailablePageFile: 3828092928 AvailablePhysicalMemory: 1767526400 AvailableVirtualMemory: 3967053824 BlockedDllList: BreakpadReserveAddress: 47972352 BreakpadReserveSize: 83886080 BuildID: 20190122170039 CPUMicrocodeVersion: 0x1b CrashTime: 1550172420 Email: [email protected] InstallTime: 1549399930 ModuleSignatureInfo: {"Apple Inc.":

["mdnsNSP.dll"],"Microsoft Corporation":["api-ms-win-

crt-utility-l1-1-0.dll","api-ms-win-crt-environment-l1-1-

0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-

win-crt-time-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-

0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-

locale-l1-1-0.dll","api-ms-win-crt-convert-l1-1-

0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-

heap-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-

ms-win-core-synch-l1-2-0.dll","api-ms-win-core-file-l2-1

-0.dll","api-ms-win-core-timezone-l1-1-

0.dll","ucrtbase.dll","msvcp140.dll","api-ms-win-core-

file-l1-2-0.dll","api-ms-win-core-processthreads-l1-1-

1.dll","WLIDNSP.DLL","VCRUNTIME140.dll","api-ms-

win-core-localization-l1-2-0.dll","api-ms-win-crt-

runtime-l1-1-0.dll"],"Microsoft Windows":

["ntdll.dll"],"Mozilla Corporation":

["thunderbird.exe","xul.dll","nss3.dll","lgpllibs.dll","ldap

60.dll","prldap60.dll","mozglue.dll"]} MozCrashReason: MOZ_RELEASE_ASSERT(globalObj) ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 13111 StartupCrash: 1 StartupTime: 1550172418 SystemMemoryUsePercentage: 57 ThreadIdNameMapping:

8960:"Gecko_IOThread",7172:"JS

Watchdog",2644:"Link Monitor",8060:"Socket Thread", Throttleable: 1 TotalPageFile: 8321753088 TotalPhysicalMemory: 4161851392 TotalVirtualMemory: 4294836224 URL: UptimeTS: 9.720598019 Vendor: Version: 60.5.0

This report also contains technical information about

the state of the application when it crashed.

Got the following crash report: AvailablePageFile: 3828092928 AvailablePhysicalMemory: 1767526400 AvailableVirtualMemory: 3967053824 BlockedDllList: BreakpadReserveAddress: 47972352 BreakpadReserveSize: 83886080 BuildID: 20190122170039 CPUMicrocodeVersion: 0x1b CrashTime: 1550172420 Email: [email protected] InstallTime: 1549399930 ModuleSignatureInfo: {"Apple Inc.": ["mdnsNSP.dll"],"Microsoft Corporation":["api-ms-win- crt-utility-l1-1-0.dll","api-ms-win-crt-environment-l1-1- 0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms- win-crt-time-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1- 0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt- locale-l1-1-0.dll","api-ms-win-crt-convert-l1-1- 0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt- heap-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api- ms-win-core-synch-l1-2-0.dll","api-ms-win-core-file-l2-1 -0.dll","api-ms-win-core-timezone-l1-1- 0.dll","ucrtbase.dll","msvcp140.dll","api-ms-win-core- file-l1-2-0.dll","api-ms-win-core-processthreads-l1-1- 1.dll","WLIDNSP.DLL","VCRUNTIME140.dll","api-ms- win-core-localization-l1-2-0.dll","api-ms-win-crt- runtime-l1-1-0.dll"],"Microsoft Windows": ["ntdll.dll"],"Mozilla Corporation": ["thunderbird.exe","xul.dll","nss3.dll","lgpllibs.dll","ldap 60.dll","prldap60.dll","mozglue.dll"]} MozCrashReason: MOZ_RELEASE_ASSERT(globalObj) ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 13111 StartupCrash: 1 StartupTime: 1550172418 SystemMemoryUsePercentage: 57 ThreadIdNameMapping: 8960:"Gecko_IOThread",7172:"JS Watchdog",2644:"Link Monitor",8060:"Socket Thread", Throttleable: 1 TotalPageFile: 8321753088 TotalPhysicalMemory: 4161851392 TotalVirtualMemory: 4294836224 URL: UptimeTS: 9.720598019 Vendor: Version: 60.5.0 This report also contains technical information about the state of the application when it crashed.

Ndryshuar nga Wayne Mery

Krejt Përgjigjet (5)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Please post your crash ID in text format here in the topic. Instructions https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

Bordersscotsman
Bordersscotsman I zoti i pyetjes
more options

Crash ID: bp-02c84e0b-22f1-4f57-aaf2-225340190217

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I had a bit of a look at the relevant bug. https://bugzilla.mozilla.org/show_bug.cgi?id=1404741

I see lots of discussion about networking and the first DLL in your crash is an APPLE DLL for bonjour which is a networking thing from apple. although it apparently was installed with adobe creative suite and itunes.

There is also discussion about an anti virus called net protector.

SO I suppose a good starting point would be, do you have any of these software products installed?

Bordersscotsman
Bordersscotsman I zoti i pyetjes
more options

Hi Mark,

Just checked. Bonjour is installed (although I have no recall of ever using it). I cannot find Net Protector in the list of installed programs. Next step to uninstall Bonjour? 

Norb
Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

or try reinstalling from https://www.thunderbird.net/en-US/ ?