We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Amazon Assistant does not work on the latest version of Forefox

  • 5 përgjigje
  • 1 e ka hasur këtë problem
  • 6 parje
  • Përgjigjja më e re nga cor-el

more options

I downloaded Amazon Assistant for Firefox. When I click on the button it does open up but but the "working" icon spins and then nothing. The box is blank. An FYI...this same feature works perfectly on chrome. I am running Windows 10 with all updates installed

I downloaded Amazon Assistant for Firefox. When I click on the button it does open up but but the "working" icon spins and then nothing. The box is blank. An FYI...this same feature works perfectly on chrome. I am running Windows 10 with all updates installed

Krejt Përgjigjet (5)

more options

Where are you downloading Amazon assistant from?

more options

You should contact its support. Also make sure it is compatible with the new browser.

more options

I downloaded thru Firefox from their add-ons

more options

rgreenbe said

I downloaded thru Firefox from their add-ons

Mozilla only ok's Extensions submitted by Developers to be used with Firefox. They ok them only and give the Developer a web page to distribute their Extension from. This in no means that Firefox Support does the Developers Support when their page https://addons.mozilla.org/en-US/firefox/addon/amazon-browser-bar/ has a Support link and a contact Link.

Please let us know if this solved your issue or if need further assistance.

more options

You can check the Browser Console (Tools -> Web Developer) for messages about this extension.

Also check that you do not run Firefox in permanent Private Browsing mode (Always use Private Browsing mode; Never Remember History) in case this makes a difference.