Kërkoni te Asistenca

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My filter on sent messages repeats itself and won't stop until I cancel it

  • 2 përgjigje
  • 1 e ka hasur këtë problem
  • 6 parje
  • Përgjigjja më e re nga cocotours

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I receive email requests from potential customers for our services. I have configured about 50 HTML stationery templates, and when replying to a request, I just select the stationery file that best meets the request.

I would like my assistant to automatically receive a copy of all these replies, so in all my stationery templates I have included a text string (the letters "gyf").

The problem I have is that if someone writes to me, I reply with the template which contains "gyf" in the body, so the filter I have set up for sent messages automatically sends my assistant a copy. However, the filter repeats itself, also sending my assistant a copy of the copy I sent her. Unless I stop the filter, it just keeps reforwarding the same message to her.

I would be very grateful for your suggestions or any help you can offer.

Steve

I receive email requests from potential customers for our services. I have configured about 50 HTML stationery templates, and when replying to a request, I just select the stationery file that best meets the request. I would like my assistant to automatically receive a copy of all these replies, so in all my stationery templates I have included a text string (the letters "gyf"). The problem I have is that if someone writes to me, I reply with the template which contains "gyf" in the body, so the filter I have set up for sent messages automatically sends my assistant a copy. However, the filter repeats itself, also sending my assistant a copy of the copy I sent her. Unless I stop the filter, it just keeps reforwarding the same message to her. I would be very grateful for your suggestions or any help you can offer. Steve

Zgjidhje e zgjedhur

how about adding an and clause that excludes your assistants email address.

Body contains. and To is not [email protected]

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Krejt Përgjigjet (2)

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Zgjidhja e Zgjedhur

how about adding an and clause that excludes your assistants email address.

Body contains. and To is not [email protected]

Ndryshuar nga Matt

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Many thanks, problem resolved.