We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Connects with the home page but won't go any further, states too slow

  • 2 përgjigje
  • 18 e kanë hasur këtë problem
  • 1 parje
  • Përgjigjja më e re nga Edna49

Edna49
Edna49
more options

Firefox connects to the home page but when I put in the website I want to go to it clicks over onto a page that states: log.incredimail-search.com - connection failed Error code 20 The proxy failed to connect to the webserver, due to TCP connection timeout.

I hace incredimail as my email and use it as my home page for the internet.

Firefox connects to the home page but when I put in the website I want to go to it clicks over onto a page that states: log.incredimail-search.com - connection failed Error code 20 The proxy failed to connect to the webserver, due to TCP connection timeout. I hace incredimail as my email and use it as my home page for the internet.

Zgjidhje e zgjedhur

hello Edna49, you have various malicious addons present. please perform all these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

Lexojeni këtë përgjigje brenda kontekstit 👍 0

Krejt Përgjigjet (2)

philipp
philipp
  • Moderator
more options

Zgjidhja e Zgjedhur

hello Edna49, you have various malicious addons present. please perform all these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

Edna49
Edna49 I zoti i pyetjes
more options

Edna49 said

Firefox connects to the home page but when I put in the website I want to go to it clicks over onto a page that states: log.incredimail-search.com - connection failed Error code 20 The proxy failed to connect to the webserver, due to TCP connection timeout. I have incredimail as my email and use it as my home page for the internet.

I did reset the page and when I received your reply I checked the extensions which are all disabled. However one of the extensions is for " safe money" which is part of the Kaspersky security I have on the computer. I do online banking etc. Now what do I do?