Why does the sound cut out every 5 seconds if the mouse is not moved?
Screen freezes and sound cuts out if I don't keep the mouse moving. I stops downloading pages too. I have to constantly move the mouse to operate my home business.
Krejt Përgjigjet (1)
Hello,
Other users who have reported having this problem have fixed it by:
- Updating Java (doesn't look applicable to you)
- Scanning for malware
Users who have fixed it found this scanner particularly useful
- AdwCleaner (for more info, see this alternate AdwCleaner download page)
However, it might be safer to scan with at least one scanner as they each have different methods of detection:
- MalwareBytes' Anti-Malware
- Microsoft Safety Scanner
- Anti-Rootkit Utility - TDSSKiller
- Hitman Pro
- ESET Online Scanner
If the above do not help at all, can you try running Windows Safe Mode with network support (press F8 on the boot screen) as a test to see whether some other application (such as an antivirus) might be interfering with Firefox?