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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

When I click on Firefox all I get is a black screen

  • 1 përgjigje
  • 4 e kanë hasur këtë problem
  • 1 parje
  • Përgjigjja më e re nga ideato

dawsonwhite
dawsonwhite
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Today I went to open up Firefox and it opened, but all I get is a large black screen. I don't have any tool bars or anything. I have windows seven and all I can see is the blurry background of my desktop- the rest is black and I can't click on anything. Since I don't have any tool bars I have no way (that I know) of restarting Firefox. Is it a virus? Help!

Today I went to open up Firefox and it opened, but all I get is a large black screen. I don't have any tool bars or anything. I have windows seven and all I can see is the blurry background of my desktop- the rest is black and I can't click on anything. Since I don't have any tool bars I have no way (that I know) of restarting Firefox. Is it a virus? Help!

Krejt Përgjigjet (1)

ideato
ideato
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Hello dawsonwhite, try to update your graphic driver

if the above does not solve the problem then, please turn off hardware acceleration and then restart Firefox normally.

if you can not open firefox to reach hardware acceleration option then start firefox into safemode by pressing the shift key while the application is launching and then disable hardware acceleration.


thank you