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I cannot access my Yahoo mail with Firefox 6.0.2. I get "Bad Request"

  • 3 odgovori
  • 4 imajo to težavo
  • 3 ogledi
  • Zadnji odgovor od cor-el

dianecirelli
dianecirelli
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I can access my email with Safari. I am unable to access it with Firefox 6.0.2. I have tried several times. I've reloaded Firefox twice to no avail.

I can access my email with Safari. I am unable to access it with Firefox 6.0.2. I have tried several times. I've reloaded Firefox twice to no avail.

Vsi odgovori (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This issue can be caused by corrupted cookies.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"
dianecirelli
dianecirelli Lastnik vprašanja
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Thanks cor-el but I was unable to follow your instructions. Things were not where you indicated. I have a MAC. Could this be the problem? If so, how do I fix the cookie and cache problem on the MAC?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Sorry, I had missed that you are on a Mac.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

If clearing the cookies doesn't help then it is possible that the file cookies.sqlite that stores the cookies is corrupted. Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete cookies.sqlite-journal and cookies.txt, if they exist, in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.