Send only the last 5 reports and do not forget the bp-

The crash report is several pages of data. We need the report numbers to see the whole report.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

bp-d7f95a4a-d32b-4ee9-82df-1ad530180917 9/17/2018 7:03 AM bp-6d00e1db-ea3c-4106-a921-3adbd0180917 9/17/2018 6:43 AM bp-9b7066e7-d443-4ed8-a9f3-e6e570180917 9/17/2018 6:39 AM bp-59b7322b-dd1d-44f1-80c6-5c4870180915 9/15/2018 3:53 PM bp-410683a2-c858-4fcc-8dde-dd24d0180914 9/14/2018 2:09 PM

Your crashing for being Out of Memory : Signature OOM | small Ah,,,,,,,,,you can not run Quantum , it is not compatible with XP/VISTA

Also backward porting your Profile may loose something so please backup :

• https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
• https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer

The last version that your compatible to is 52.9.0esr and that is the last version as EOL for support as of Sept 03. Pick your language : https://archive.mozilla.org/pub/firefox/releases/52.9.0esr/win64/

Please let us know if this solved your issue or if need further assistance.

I have Windows 7, not XP/Vista. Is that still the same issue for Windows 7? I am not familiar with what you are telling me to do so I will have to muddle through. Thank you.

Hi, your showing here on the board as windows Vista. That is a problem there. But it is not the only problem I would think.

Going to need help with this one.

I started with Pick your language: all I see is Dir and then initials. Is this something I am supposed to do or know about?

Pkshadow, I had a Vista before the Windows 7.

Pkshadow...I have been running Mozilla with my Windows 7 for I guess 6/7 yrs. It has been fine. It's just with this new update that I have had a problem. I understand the backup part but I don't understand the link for Pick your language or what to do with that.

Hi, something is showing as Vista here and am not sure if it is user agent or not since your running version 62 if you followed my directions.

It did show as 60 and Vista which I missed till said it. So need to get you switched to showing as Windows 7. This is possibly the issue but not totally sure as your having Out of Memory crashes so I would guess you have 4 gig maybe ?

[email protected] said

Pkshadow...I have been running Mozilla with my Windows 7 for I guess 6/7 yrs. It has been fine. It's just with this new update that I have had a problem. I understand the backup part but I don't understand the link for Pick your language or what to do with that.

Do nothing with that. That was when I thought you were Vista.

Right-click the Firefox desktop icon and open Properties.

Then view the Compatibility tab, See if you have Run this program in compatibility mode for: selected.

Is so, deselect that and restart Firefox.

See if Firefox works better with less crashing.

Any way, your going to have to wait till help arrives for this one. I have you stuck on a note so will make sure someone looks at your issue.

Pkshadow, thank you. Yes, I'm pretty sure it is 4 gig. I'd have to find it somewhere but pretty sure you are correct. Thank you for your help. I hope to hear from you soon.

the-edmeister... I checked the properties and Compatibility Tab. Nothing was selected. In "grey", unselected, it showed Service Pack 3. I checked it and changed it to Windows 7. Then I applied and closed. Was that correct?

If that was grey and uncheck-marked that feature wasn't selected and it would show up here (and all other websites) as Windows 7 was being the operating system being used.

I am using Windows 7 32-bit and the drop-down selections only go up to Vista (Service Pack 2) with it defaulting to WinXP (Service Pack 3); it makes little sense for Windows 7 to offer a compatibility selection for Windows 7, because that's how Windows 7 would work without that check-box being selected by the user. Just "doesn't compute".

That's interesting that your drop-down doesn't go to Windows 7. Mine goes from Windows 95 all the way to 7 but I understand what you mean that it would not make little sense. I went back and re-read your suggestion. So should I uncheck it no matter what the drop down reads "greyed out"? I tried to make the computer crash once I checked Windows 7 and it hasn't done it yet. I never know when it's going to happen. Maybe I should start something important...then it will happen.

the-edmeister...just a follow up. I crashed again about an hour ago. It's always when using anything Google. That is one constant about this whole irritating situation. I went back into Properties and un-checked the Compatibility box. The greyed-out now says Windows 7 instead of Service Pack 3 and the box is un-checked. I'll see if that has any effect.

Why should it go to Windows 7 which doesn't need a compatibility mode when it already would tell websites that it is Windows 7 without the user changing anything? It could 64-bit vs 32-bit "thing" in Windows 7, which is why I mentioned my Win7 is 32-bit; really shouldn't make any difference but I don't know.

Your initial posting told us that you posted here with Vista, using information that is sent to every website that you visit irrespective of which version of Windows that you actually have. Win7 or Vista can make a difference at many websites, which is why I weighed in here; a kludge needed because of poor practices that Microsoft used for too many years with Internet Explorer which forced website to provide additional code to serve non-standard (W3C compatible) coding needed for IE users.

You can see what I am referring to by loading this page and seeing for yourself how your browser appears to the internet as far as the UserAgent string is concerned. http://www.whatsmyua.info/

Hi ed-meister...thank you for the information and I understand what you are saying. I only mentioned how I had left the Compatibility box as a point of reference. Before the greyed out area said Service Pack 3, now it says Windows 7. I know what you mean that it doesn't make any difference, I guess it just made me feel better. As I mentioned above to Pkshadow, I don't know why it says Vista because I have had my Windows 7 for 6/7 years. I did have a Vista before and an XP before that so I guess when everything was transferred over to the 7, maybe it just came over as Vista??? It did crash again last night while I was using Google. That seems to be a constant. Mozilla doesn't work well with Google for sure. It has crashed on other sites but not like it crashes using Google. I did find that if I open two tabs of Google once it crashes the first time, it usually won't crash again. So I guess the question might be, how do I get Mozilla to recognize that I am running Windows 7? And, could that be part of or the problem? Thank you again for your information.

Note that the crash report you posted show that you are using 32-bit Windows 7 SP 1 with 8 GB memory.

architecture : "x86"
version : "60.2.0"
memoryMB : 8080
virtualMaxMB : 4096
os : {"name":"Windows_NT", "version":"6.1", "locale":"en-US", "servicePackMajor":1, "servicePackMinor":0, "windowsBuildNumber":7601, "installYear":2013}