Firefox crashing
We have a user that is having Firefox crash intermittently. Here are some of the crash reports she is getting:
bp-aa77b456-57d3-4aad-9677-9f4652150126 1/26/2015 3:14 PM
bp-93220dc3-67d1-41f0-9c68-f03b42150126 1/26/2015 12:56 PM
bp-abc619dc-b441-4b07-b4c8-b7bd52150126 1/26/2015 12:47 PM
bp-5aeb3703-d35d-4666-837e-da5282150123 1/23/2015 1:09 PM
bp-e5178e65-1051-4cee-ab8d-159e72150123 1/23/2015 10:03 AM
bp-c1f097cd-9253-44e6-afc9-e39d42150122 1/22/2015 1:06 PM
bp-da4e5d64-3e91-4e1f-8d30-85b9c2150116 1/16/2015 11:44 AM
bp-5fe8f393-b1a2-40ff-87b0-d57c82150115 1/15/2015 4:48 PM
bp-c04a70f0-7b1e-4735-9d87-342032150115 1/15/2015 4:29 PM
bp-69e3ebd1-3549-48b8-a090-fadf92150115 1/15/2015 4:26 PM
bp-a8103543-836a-48ca-ad0d-c4e0a2150109 1/9/2015 3:29 PM
Any help would be greatly appreciated. This is a relatively new Intel i7 running Windows 7 Enterprise x64. Tried uninstalling Firefox and installing the latest version, but it is still crashing. Also crashes when running in Safe Mode.
Vsi odgovori (2)
The crash report flagged these programs;
nss3.dll = Network Security Services
Start Firefox in Safe Mode {web link} While you are in safe mode;
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites. Are there any problems?
Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender:
http://windows.microsoft.com/en-us/windows/using-defender - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
http://support.kaspersky.com/5350?el=88446
See also: