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When I try to download my updates it opens the little window to start doing it, then just keeps spinning at "connectiong to update server." Nothing more ever happens.

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As I said, when I try to download my firefox update it starts the process, then just sticks at "connecting to the update server" It will stay like that indefinitely until I shut the window. This is what happens whether I try to download when I am prompted by my computer telling me I have updates, or if I go to the firefox site and try to download the latest version. It's been like this for months and months.

As I said, when I try to download my firefox update it starts the process, then just sticks at "connecting to the update server" It will stay like that indefinitely until I shut the window. This is what happens whether I try to download when I am prompted by my computer telling me I have updates, or if I go to the firefox site and try to download the latest version. It's been like this for months and months.

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Try to update by the alternate and easiest way by downloading from

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If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.