Avatar for Username

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

Táto téma bola archivovaná. Ak potrebujete pomôcť, založte prosím novú otázku.

I am told that Firefox is already open and I should turn it off before continuing to update.

  • 1 odpoveď
  • 2 majú tento problém
  • 7 zobrazení
  • Posledná odpoveď od cor-el

timechick2
timechick2
more options

When I open Firefox, I am prompted to update and I say yes. Then it starts to install the update, but a window comes up and tells me that Firefox is already open, when it is not. This also happens when it restarts when I have installed an add-on.

When I open Firefox, I am prompted to update and I say yes. Then it starts to install the update, but a window comes up and tells me that Firefox is already open, when it is not. This also happens when it restarts when I have installed an add-on.

Všetky odpovede (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.

Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
Don't remove personal data when uninstalling.

It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

You can skip the step to create a new profile, that is not necessary for this issue.

See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall