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Unkown monthly payments - how to cancel it?

j.rohac.st
j.rohac.st
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Hi, from the bank account of my father (age 86) the amount 10,10 € is downloaded to payment with following info:

Account owner: Roháč Ján IBAN SKxxxxxxxxxxxxxxxxxxx Card number: **************** VISA Location WWW.THUNDERBI, US

The payments are named "THUNDERBIRD EMAIL". I suspect he subsribed something by mistake.

Can you help us to identify the purpose of payment and how to cancel it?

Please, if possible send the answer (or CC) to [email protected], I am his son and he is not very skilled in using computer.

Thank you

Ján Roháč jr.

Hi, from the bank account of my father (age 86) the amount 10,10 € is downloaded to payment with following info: Account owner: Roháč Ján IBAN SKxxxxxxxxxxxxxxxxxxx Card number: **************** VISA Location WWW.THUNDERBI, US The payments are named "THUNDERBIRD EMAIL". I suspect he subsribed something by mistake. Can you help us to identify the purpose of payment and how to cancel it? Please, if possible send the answer (or CC) to [email protected], I am his son and he is not very skilled in using computer. Thank you Ján Roháč jr.

Všetky odpovede (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi Ján, normally the donor would cancel recurring donations using the Donor Portal, as described on the following page:

https://www.thunderbird.net/donate/help/

If there is no record for your father's email address, it might be a scam.

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