Avatar for Username

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

Táto téma bola archivovaná. Ak potrebujete pomôcť, založte prosím novú otázku.

Firefox for IOS shows tabs blank and crashes on click-hold

  • 1 odpoveď
  • 2 majú tento problém
  • 1 zobrazenie
  • Posledná odpoveď od Paul

grayland
grayland
more options

History tab view shows an image of tab value but does nothing when a tab is selected, opens a blank pane. Click-hold on tab thumbnail causes browser to crash. IOS Firefox current versions. iPhone SE 3rd gen.

History tab view shows an image of tab value but does nothing when a tab is selected, opens a blank pane. Click-hold on tab thumbnail causes browser to crash. IOS Firefox current versions. iPhone SE 3rd gen.

Všetky odpovede (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

I am sorry to hear that Firefox for iOS is crashing. I hope that we can help resolve this for you. Before following the steps below, please make sure that you have updated both your iOS device and Firefox for iOS to the latest versions available.

As a first step, close down many of the tabs that you have open to as few as possible. Does this help reduce the incidence of a crash?

If this does not resolve the issue, open the iOS Settings app, select General then iPhone Storage. Find Firefox and select Offload App. Does this help?

Failing that, we will need to look into this in more detail with some logs from inside your copy of Firefox for iOS. This article will walk you through getting both crash logs and Firefox logs. When you have them, please file them here (a GitHub account is required) so that our developers can look into this further for you.

I hope that this helps.