Avatar for Username

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

Táto téma bola archivovaná. Ak potrebujete pomôcť, založte prosím novú otázku.

Firefox Sync

  • 3 odpovede
  • 1 má tento problém
  • 4 zobrazenia
  • Posledná odpoveď od Paul

Dragonsthorn
Dragonsthorn
more options

So, I have an issue with Sync and was wondering if its possible to fix it. I listened to a friend(first mistake) when he said oh hey it syncs on your account, no need to worry about losing anything. Well I formatted my old phone and traded it in and lost the install of firefox that had all my bookmarks. I have my new phone and my account signed in but can't recover any of my bookmarks, I had assumed my friend was correct but clearly this wasn't the case. I can see the old sync from 20 hours ago on the previous phone on my account. Is there *any* possible way to recover that sync data or am I completely SoL?

So, I have an issue with Sync and was wondering if its possible to fix it. I listened to a friend(first mistake) when he said oh hey it syncs on your account, no need to worry about losing anything. Well I formatted my old phone and traded it in and lost the install of firefox that had all my bookmarks. I have my new phone and my account signed in but can't recover any of my bookmarks, I had assumed my friend was correct but clearly this wasn't the case. I can see the old sync from 20 hours ago on the previous phone on my account. Is there *any* possible way to recover that sync data or am I completely SoL?

Všetky odpovede (3)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

Dragonsthorn
Dragonsthorn Autor otázky
more options

Heres the thing: I didn't have access to two devices, I'm not what you would consider a well off person. Furthermore, if I had known it absolutely required 2 devices I wouldn't have formatted my previous phone and traded it in. Alas I had to listen to my idiot friend who said oh its fine all you have to do is sign in to your sync account. Which is apparently *not* the case. I'm asking if there is *any* possible way Firefox developers could rip the data from the last sync from my old phone so I don't lose over 1000 bookmarks and god knows how many passwords.

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

I am very sorry, but there is no way that I know of that we can do this.