Hi, Please consider turning on send info to Mozilla from with in Firefox before posting a question. This helps us help you. I have no info from your system that would help see things that cause issues. I would have been able to see your drivers and error messages.

Can try this : there appears to be an issue that only affects users who have turned off cleartype font rendering within their windows settings. So a workaround for the moment would either be to turn cleartype back on or disabling hardware acceleration in Firefox: https://support.mozilla.org/en-US/kb/performance-settings

Should let Intel know and or look to see if repackaged drivers and date. If you have a bug, file a bug report. https://bugzilla.mozilla.org/ Bug Writing Guidelines : https://developer.mozilla.org/en-US/docs/Mozilla/QA/Bug_writing_guidelines

Please let us know if this solved your issue or if need further assistance.

Hi, i look around and find that my PC have the cleartype font on (it's not off like you suggest) I don't even know that function until now. So that is not the problem. I already have on the option of sending information to mozilla, maybe is not working or is not the correct checkbox. can you tell me the exact text of the option i must activate in Mozilla to send the information you need.

Intel answer me that is a problem with Firefox.

I don't know what else to do. I am waiting for your recomendations. Thanks.

uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

• https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
• https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer

Reinstall with Current Release Firefox 59.0.1 with a Full Version Installer

• https://www.mozilla.org/firefox/all/

Please let us know if this solved your issue or if need further assistance.

Thanks for your instruction i follow them but nothing change. But again, with Firefox 58 the problem dissapear buit return when i install the 59 version.

If running ver 59.0.1 then please : Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Now in the Reply Box on the forum page, do a right-click in the box and select Paste.

This will show us your system details. No Personal Information Is Collected.

Configuración básica de la aplicación

Nombre: Firefox Versión: 59.0.1 ID de compilación: 20180315233128 Canal de actualización: release Agente de usuario: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0 OS: Windows_NT 10.0 Ventanas multiproceso: 1/1 (Habilitado por omisión) Procesos de contenido web: 5/4 Stylo: content = true (habilitado por omisión), chrome = false (deshabilitado por omisión) Clave de Google: Encontrado Clave del servicio de ubicación de Mozilla: Encontrado Modo seguro: false

Informes de fallos de los últimos 3 días

Todos los informes de fallo

Características de Firefox

Nombre: Activity Stream Versión: 2018.02.17.0026-173e2795 ID: [email protected]

Nombre: Application Update Service Helper Versión: 2.0 ID: [email protected]

Nombre: Firefox Screenshots Versión: 25.0.0 ID: [email protected]

Nombre: Follow-on Search Telemetry Versión: 0.9.6 ID: [email protected]

Nombre: Form Autofill Versión: 1.0 ID: [email protected]

Nombre: Photon onboarding Versión: 1.0 ID: [email protected]

Nombre: Pocket Versión: 1.0.5 ID: [email protected]

Nombre: Shield Recipe Client Versión: 80 ID: [email protected]

Nombre: TLS 1.3 gradual roll-out Versión: 4.0 ID: [email protected]

Nombre: Web Compat Versión: 1.1 ID: [email protected]

Extensiones

Nombre: 1-Click YouTube Video Downloader Versión: 4.0.6 Activada: true ID: [email protected]

Nombre: Adblock Plus Versión: 3.0.2 Activada: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Nombre: Bulk Media Downloader Versión: 0.2.1 Activada: true ID: {72b2e02b-3a71-4895-886c-fd12ebe36ba3}

Nombre: MyJDownloader Browser Extension Versión: 3.2.18 Activada: true ID: jid1-OY8Xu5BsKZQa6A@jetpack

Nombre: NoScript Versión: 10.1.7.3 Activada: true ID: {73a6fe31-595d-460b-a920-fcc0f8843232}

Nombre: Resurrect Pages Versión: 6 Activada: true ID: {0c8fbd76-bdeb-4c52-9b24-d587ce7b9dc3}

Nombre: Ver Imagen Versión: 1.9.2 Activada: true ID: {287dcf75-bec6-4eec-b4f6-71948a2eea29}

Nombre: FlashGot Versión: 1.5.6.14 Activada: false ID: {19503e42-ca3c-4c27-b1e2-9cdb2170ee34}

Software de seguridad

Tipo: AVG Antivirus

Tipo: AVG Antivirus

Tipo: AVG Antivirus

Gráficos

Características Composición: Direct3D 11 (Advanced Layers) Encuadre/zoom asíncrono: entrada de rueda de ratón activada; arrastre de la barra de desplazamiento activado; teclado habilitado; desplazamiento automático activado Información WSI del controlador WebGL 1: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000a5f7) EGL_VERSION: 1.4 (ANGLE 2.1.0.db3422764a9b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_display_robust_resource_initialization Renderizador del controlador WebGL 1: Google Inc. -- ANGLE (Intel(R) HD Graphics 630 Direct3D11 vs_5_0 ps_5_0) Versión del controlador WebGL 1: OpenGL ES 2.0 (ANGLE 2.1.0.db3422764a9b) Extensiones del controlador WebGL 1: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object Extensiones WebGL 1: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context Información WSI del controlador WebGL 2: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000a5f7) EGL_VERSION: 1.4 (ANGLE 2.1.0.db3422764a9b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_display_robust_resource_initialization Renderizador del controlador WebGL 2: Google Inc. -- ANGLE (Intel(R) HD Graphics 630 Direct3D11 vs_5_0 ps_5_0) Versión del controlador WebGL 2: OpenGL ES 3.0 (ANGLE 2.1.0.db3422764a9b) Extensiones del controlador WebGL 2: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary

Here the rest

Extensiones del controlador WebGL 2: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object Extensiones WebGL 2: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context Direct2D: true Dibujado fuera del hilo principal de ejecución activado: true DirectWrite: true (10.0.16299.15) GPU #1 Activa: Sí Descripción: Intel(R) HD Graphics 630 ID del fabricante: 0x8086 ID del dispositivo: 0x5912 Versión del controlador: 23.20.16.4849 Fecha del controlador: 10-27-2017 Controladores: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 ID del subsistema: 00000000 RAM: Unknown

Diagnósticos AzureCanvasAccelerated: 0 AzureCanvasBackend: Direct2D 1.1 AzureCanvasBackend (UI Process): skia AzureContentBackend: Direct2D 1.1 AzureContentBackend (UI Process): skia AzureFallbackCanvasBackend (UI Process): cairo GPUProcessPid: 5248 Registro de decisiones WEBRENDER: opt-in by default: WebRender is an opt-in feature unavailable by runtime: Build doesn't include WebRender

Medios

Sistema de audio: wasapi Canales máximos: 2 Disposición de canales preferida: stereo Tasa de muestreo preferida: 48000 Dispositivos de salida Nombre: Grupo Altavoces (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104386C7&REV_1003\4&2000ae52&0&0001 Realtek Digital Output (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104386C7&REV_1003\4&2000ae52&0&0001 Altavoces (AnvSoft Virtual Sound Device): ROOT\MEDIA\0000 Dispositivos de entrada Nombre: Grupo Rear (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104386C7&REV_1003\4&2000ae52&0&0001 Micrófono (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104386C7&REV_1003\4&2000ae52&0&0001 MIDI (AnvSoft Virtual Sound Device): ROOT\MEDIA\0000 Side (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104386C7&REV_1003\4&2000ae52&0&0001 MIDI (AnvSoft Virtual Sound Device): ROOT\MEDIA\0000 Micrófono (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104386C7&REV_1003\4&2000ae52&0&0001 Línea de entrada (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104386C7&REV_1003\4&2000ae52&0&0001 Front Green In (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104386C7&REV_1003\4&2000ae52&0&0001 Front (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104386C7&REV_1003\4&2000ae52&0&0001 Front Pink In (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104386C7&REV_1003\4&2000ae52&0&0001 Línea de entrada (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104386C7&REV_1003\4&2000ae52&0&0001 Mezcla estéreo (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104386C7&REV_1003\4&2000ae52&0&0001 Center (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104386C7&REV_1003\4&2000ae52&0&0001 Subwoofer (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104386C7&REV_1003\4&2000ae52&0&0001 Micrófono (AnvSoft Virtual Sound Device): ROOT\MEDIA\0000

Preferencias importantes modificadas

accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.download.folderList: 2 browser.places.smartBookmarksVersion: 8 browser.search.suggest.enabled: false browser.sessionstore.upgradeBackup.latestBuildID: 20180315233128 browser.startup.homepage_override.buildID: 20180315233128 browser.startup.homepage_override.mstone: 59.0.1 browser.tabs.drawInTitlebar: false browser.tabs.remote.autostart.2: true browser.urlbar.lastSuggestionsPromptDate: 20170909 browser.urlbar.timesBeforeHidingSuggestionsHint: 0 dom.ipc.processCount.web: 4 dom.push.userAgentID: b9b7e99c56da434abaf400d7d1f28dc3 extensions.lastAppVersion: 59.0.1 font.internaluseonly.changed: false gfx.crash-guard.d3d11layers.appVersion: 56.0.2 gfx.crash-guard.d3d11layers.deviceID: 0x5912 gfx.crash-guard.d3d11layers.driverVersion: 22.20.16.4749 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d11video: 2 layers.mlgpu.sanity-test-failed: false media.benchmark.vp9.fps: 167 media.benchmark.vp9.versioncheck: 3 media.gmp-gmpopenh264.abi: x86_64-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1510267444 media.gmp-gmpopenh264.version: 1.7.1 media.gmp-manager.buildID: 20180315233128 media.gmp-manager.lastCheck: 1521591529 media.gmp-widevinecdm.abi: x86_64-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1507020913 media.gmp-widevinecdm.version: 1.4.8.1008 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.webrtc.debug.log_file: C:\Users\PIOTRL~1\AppData\Local\Temp\WebRTC.log network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1521084322 places.history.expiration.transient_current_max_pages: 133943 plugin.disable_full_page_plugin_for_types: application/pdf plugins.ctprollout.cohort: user-changed-from-test plugins.ctprollout.cohortSample: 0.468843 security.disable_button.openCertManager: false security.sandbox.content.tempDirSuffix: {7fb30af3-73a0-4a16-a7d8-7b6fffe50e04} services.sync.declinedEngines: storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1520809843 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Preferencias importantes bloqueadas

Base de datos de sitios

JavaScript

Recogida de basura incremental: true

Accesibilidad

Activado: false Impedir accesibilidad: 0 Manejador accesible usado: true Instanciador de accesibilidad:

Versiones de bibliotecas

NSPR Versión mínima esperada: 4.18 Versión en uso: 4.18

NSS Versión mínima esperada: 3.35 Versión en uso: 3.35

NSSSMIME Versión mínima esperada: 3.35 Versión en uso: 3.35

NSSSSL Versión mínima esperada: 3.35 Versión en uso: 3.35

NSSUTIL Versión mínima esperada: 3.35 Versión en uso: 3.35

Características experimentales

Entorno de pruebas

Nivel de aislamiento del proceso de contenido: 4 Nivel efectivo de aislamiento (sandboxing) para los procesos de contenido: 4

Internacionalización y localización

Configuración de la aplicación Idiomas solicitados: ["es-ES","en-US"] Idiomas disponibles: ["es-ES"] Idiomas de la aplicación: ["es-ES"] Preferencias regionales: ["es-ES"] Idioma preterminado: "es-ES" Sistema operativo Idiomas del sistema: ["es-ES"] Preferencias regionales: ["es-ES"]

Hoy encontré una versión reempacada del driver aparentemente publicada ayer:

El driver es: Intel HD Graphics 630 (23.20.16.4973)

y el archivo se llama:

2c7fee7d-d580-4023-a6aa-30040500b97f_1687dfabbefb0f1838783990b83aed445e998289.cab

Es la misma versión que da problemas pero parece ligeramente distinta. En este caso cuando se llega a los videos problemáticos el programa para por 1 o dos segundos y luego continúa y solo colapsa si se intenta reproducir dichos videos. Adjunto una captura.

Today i try with a repackaged version of the new driver published yesterday.

The Driver is: Intel HD Graphics 630 (23.20.16.4973)

It fails equally with some videos but in a different way: when you scroll over a video Firefox stops for 1 or 2 seconds and then continue but when you try to play the video it crashes.

Then i tried with a previous version (23.20.16.4944), is the latest version in the Intel webpage and it presents the exact same issue. There is the adress of some videos that causes the crash:

https://www.facebook.com/patricia.hanza/posts/2084468788437429

I attached an image that shows the messages (in spanish because that is my system language)

Apparently all the 49xx drivers crashes in the same way but the 48xx works fine.

When i disable the graphic acceleration in Firefox and scroll down in facebook command windows appear in the screen but for less than 1 second so i never can read what they said, but i assume that are problems.

Please i need your help. Firefox is the only softwares that fails with the new intel drivers, games and other browsers works fine.

SAFE MODE

• https://support.mozilla.org/kb/Safe+Mode
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

In Firefox Safe mode these changes are effective:

• all extensions are disabled (about:addons)
• default theme is used (no persona)
• userChrome.css and userContent.css are ignored (chrome folder)
• default toolbar layout is used (file: localstore-safe.rdf)
• Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
• hardware acceleration is disabled (Options > Advanced > General)
• plugins are not affected
• preferences are not affected

TEST'''''''''is problem still there ?

Error Firefox has been blocked from accessing Graphics hardware is not a Firefox Issue. It is your Video Card Drivers. Instead of going to get drivers. Use this to get the drivers : https://www.intel.com/content/www/us/en/support/detect.html I think you are going too high of a version. or maybe not : https://downloadcenter.intel.com/product/98909/Intel-HD-Graphics-630

But before you do please do this : *Repair System Registry and Files 1）Type cmd in the search box from Start. Then right-click on Command Prompt to select Run as administrator. 2) Type or Copy/Paste the following commands and press Enter after each. Reboot after 2nd one finishes.

• DISM.exe /Online /Cleanup-image /Scanhealth

If see No component store corruption detected. You do not need to run below

• DISM.exe /Online /Cleanup-image /Restorehealth

Add-ons : turn off Noscript unless know how to configure it. It will break pages. replace Adblock Plus with uBlock Origin https://addons.mozilla.org/en-US/firefox/addon/ublock-origin/ AVG Antivirus update it. Go to it's community forum and look for posts with your issue.

Please update your Flash 27.0 r0 Flash Player Version: 29.0.0.113 Current Version https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, . . . .) Note: Other software is offered in the download. <Windows Only>

Please let us know if this solved your issue or if need further assistance.

Thanks for your recomendations i follow them except the ones about noscript (i know how configure it), and o must lock more about the adblocker (i like adblock plus ¿is really better ublocker?) I am really learning about windows configuration and mantenance.

About the First issue: Safe Mode - Facebook works fine but when i scroll over the videos of facebook who have problems "cmd" windows opens for a fraction of a second (sometimes i only see the frame) and are impossible to read but look abnormal.

About the second recommendation: Scanhealth:

"No component store corruption detected"

About your third comment: Drivers version:

The drivers are the mandatory updates from Windows 10 (version 23.20.16.4973 from february). I can install any previous version but windows 10 reinstall every day the same version and is impossible to block this update (i try every procedure founded in the web but in the same pages explain that finally windows update the drivers, try wushowhide.diagcab, "Hardware updates" configuration in system windows and others). The previous driver version (founded in the intel web page) (version 23.20.16.4944) present the same problems. The version 23.20.16.4849 from december 2017 don't present any trouble. In the Intel forums indicate me that this is a problem with Firefox not with the drivers (any other browser works fine with the new drivers and the hardware acceleration on, so i must agree that Firefox looks like the cause of this problem, i read many themes in this forum of people presenting the same problem with facebook)

Again thanks for your help but for now i think that the only thing i can expect is that further versions of Firefox solve this issue. Firefox people said is an Intel problem. Intel people said is as Firefox problem. So there is an impasse.

You are a great community of people, for that and for many years of great software i am a loyal user of Firefox (with pain in my heart i am using Chrome right now to avoid problems with my video card drivers), but if you have any other ideas i follow them.

Finally i will be really thankful if you explain to me why i must change to ublocker (what are it advantages in this case?). Have a good sunday.

Please use more than 1 scanner as each uses diff tech :

• https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware

Save your Report and google each before deleting anything as do not want to delete something you need, If need help :

• https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/

Post in only 1 forum, then wait.

Please let us know if this solved your issue or if need further assistance.

https://www.howtogeek.com/302595/how-to-stop-windows-10-from-automatically-updating-hardware-drivers/