Cannot send email. SOLVED: My VPN (PIA) was blocking them.
I have used Thunderbird for about a year, but I can no longer send emails. Whenever I try, I get a "login to server failed" error message. I have not changed any outgoing settings. I can login to my email provider with my email address and password with no problem. I have tried the suggestions found in the forum help: Verify smtp settings, delete smtp password, run in safe mode, turned off my security software (Norton Security). Any help would be appreciated.
Upravil(a) Wayne Mery dňa
Vybrané riešenie
I just found out what was preventing me from sending emails. My VPN (PIA) was blocking them. I sent a message to PIA describing the issue. So I can either turn off my VPN before sending emails or PIA will correct it. Thanks for your help.
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What happens when you attempt to send a message?
Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the Copy text to clipboard button and paste the information into your reply.
Application Basics
Name: Thunderbird Version: 45.7.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.7.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20170124052806 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3: INCOMING: account3, , (pop3) pop-server.twcny.rr.com:110, plain, passwordCleartext OUTGOING: , smtp-server.twcny.rr.com:587, plain, passwordCleartext, true
Crash Reports
Extensions CompactHeader, 2.1.0, true, {58D4392A-842E-11DE-B51A-C7B855D89593} Lightning, 4.7.7, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true extensions.lastAppVersion: 45.7.0 font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.crash-guard.glcontext.appVersion: 45.7.0 gfx.crash-guard.glcontext.deviceID: 0x1912 gfx.crash-guard.glcontext.driverVersion: 20.19.15.4474 gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.glcontext: 2 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: ffeeecb9-2a5e-430b-9c51-2721382649c mailnews.database.global.indexer.enabled: false network.cookie.cookieBehavior: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1485792463 places.history.enabled: false places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true print.printer_EPSON82C941_(XP-410_Series).print_bgcolor: false print.printer_EPSON82C941_(XP-410_Series).print_bgimages: false print.printer_EPSON82C941_(XP-410_Series).print_colorspace: print.printer_EPSON82C941_(XP-410_Series).print_command: print.printer_EPSON82C941_(XP-410_Series).print_downloadfonts: false print.printer_EPSON82C941_(XP-410_Series).print_duplex: -437918235 print.printer_EPSON82C941_(XP-410_Series).print_edge_bottom: 0 print.printer_EPSON82C941_(XP-410_Series).print_edge_left: 0 print.printer_EPSON82C941_(XP-410_Series).print_edge_right: 0 print.printer_EPSON82C941_(XP-410_Series).print_edge_top: 0 print.printer_EPSON82C941_(XP-410_Series).print_evenpages: true print.printer_EPSON82C941_(XP-410_Series).print_footercenter: print.printer_EPSON82C941_(XP-410_Series).print_footerleft: &PT print.printer_EPSON82C941_(XP-410_Series).print_footerright: &D print.printer_EPSON82C941_(XP-410_Series).print_headercenter: print.printer_EPSON82C941_(XP-410_Series).print_headerleft: &T print.printer_EPSON82C941_(XP-410_Series).print_headerright: &U print.printer_EPSON82C941_(XP-410_Series).print_in_color: true print.printer_EPSON82C941_(XP-410_Series).print_margin_bottom: 0.5 print.printer_EPSON82C941_(XP-410_Series).print_margin_left: 0.5 print.printer_EPSON82C941_(XP-410_Series).print_margin_right: 0.5 print.printer_EPSON82C941_(XP-410_Series).print_margin_top: 0.5 print.printer_EPSON82C941_(XP-410_Series).print_oddpages: true print.printer_EPSON82C941_(XP-410_Series).print_orientation: 0 print.printer_EPSON82C941_(XP-410_Series).print_page_delay: 50 print.printer_EPSON82C941_(XP-410_Series).print_paper_data: 1 print.printer_EPSON82C941_(XP-410_Series).print_paper_height: 11.00 print.printer_EPSON82C941_(XP-410_Series).print_paper_name: print.printer_EPSON82C941_(XP-410_Series).print_paper_size_type: 0 print.printer_EPSON82C941_(XP-410_Series).print_paper_size_unit: 0 print.printer_EPSON82C941_(XP-410_Series).print_paper_width: 8.50 print.printer_EPSON82C941_(XP-410_Series).print_plex_name: print.printer_EPSON82C941_(XP-410_Series).print_resolution: -437918235 print.printer_EPSON82C941_(XP-410_Series).print_resolution_name: print.printer_EPSON82C941_(XP-410_Series).print_reversed: false print.printer_EPSON82C941_(XP-410_Series).print_scaling: 1.00 print.printer_EPSON82C941_(XP-410_Series).print_shrink_to_fit: true print.printer_EPSON82C941_(XP-410_Series).print_to_file: false print.printer_EPSON82C941_(XP-410_Series).print_unwriteable_margin_bottom: 0 print.printer_EPSON82C941_(XP-410_Series).print_unwriteable_margin_left: 0 print.printer_EPSON82C941_(XP-410_Series).print_unwriteable_margin_right: 0 print.printer_EPSON82C941_(XP-410_Series).print_unwriteable_margin_top: 0
Graphics
Adapter Description: Intel(R) HD Graphics 530 Vendor ID: 0x8086 Device ID: 0x1912 Adapter RAM: Unknown Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Driver Version: 20.19.15.4474 Driver Date: 6-13-2016 Direct2D Enabled: false DirectWrite Enabled: false (10.0.14393.351) ClearType Parameters: ClearType parameters not found WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 530 Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9) GPU Accelerated Windows: 0
AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.12 4.12
NSS 3.21.3 Basic ECC 3.21.3 Basic ECC
NSS Util 3.21.3 3.21.3
NSS SSL 3.21.3 Basic ECC 3.21.3 Basic ECC
NSS S/MIME 3.21.3 Basic ECC 3.21.3 Basic ECC
Again: What happens when you attempt to send a message?
SMTP port 587 usually requires some type of connection security. You have it set to None Try STARTTLS.
When I try to send an email, I get the message "Login to server smtp-server.twcny.rr.com failed" followed by the "Retry", "Enter new password", and "Cancel" buttons. "Retry" does not work. "Enter new password" with the correct password does not work. "Cancel" works.
Vybrané riešenie
I just found out what was preventing me from sending emails. My VPN (PIA) was blocking them. I sent a message to PIA describing the issue. So I can either turn off my VPN before sending emails or PIA will correct it. Thanks for your help.