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I still cannot access my address book. Tried to reboot but still cant access

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I have contacted your support a few days ago regarding my address book. I cannot access it at all. I was advised to reboot and try again but still I cannot access. It says it may be locked in another application? Or try again later?

I have contacted your support a few days ago regarding my address book. I cannot access it at all. I was advised to reboot and try again but still I cannot access. It says it may be locked in another application? Or try again later?

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Please keep responses in original question as it can become confusing when answering to same question repeated in different locations. https://support.mozilla.org/en-US/questions/1068766