Avatar for Username

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

Táto téma bola archivovaná. Ak potrebujete pomôcť, založte prosím novú otázku.

Signed up for Firefox Sync but haven't received verification email

  • 3 odpovede
  • 1 má tento problém
  • 4 zobrazenia
  • Posledná odpoveď od jayelbe

jwm4
jwm4
more options

I'm returning to Firefox after becoming thoroughly frustrated with Google Chrome. I logged into the last version of Firefox i had used (Nightly 29), synced my old stuff to the most recent version of Nightly (37a1), unlinked that device from the old Sync, restarted Firefox, created a New Sync login with my email address ([email protected]), and waited for the verification email. None received. Reequested that i be resent three times. Still nothing. No emails from Mozilla/Firefox in junk email or Office 365 spam filter for my domain.

I see others have experienced issues with creating a new Sync account as well. Please advise how I can resolve this issue and return to Firefox on all my devices asap!

Thanks, Jim

I'm returning to Firefox after becoming thoroughly frustrated with Google Chrome. I logged into the last version of Firefox i had used (Nightly 29), synced my old stuff to the most recent version of Nightly (37a1), unlinked that device from the old Sync, restarted Firefox, created a New Sync login with my email address ([email protected]), and waited for the verification email. None received. Reequested that i be resent three times. Still nothing. No emails from Mozilla/Firefox in junk email or Office 365 spam filter for my domain. I see others have experienced issues with creating a new Sync account as well. Please advise how I can resolve this issue and return to Firefox on all my devices asap! Thanks, Jim

Všetky odpovede (3)

jwm4
jwm4 Autor otázky
more options

UPDATE: It's been 36 hours, no verfication email email received, and no response from Mozilla support.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Can you access that account via https://accounts.firefox.com/settings ?

jayelbe
jayelbe
more options

Have you tried to request a verification email again recently?

Just checked in with the Firefox Accounts team and they did say there were some email failures recently - but should be working now.

Thanks for your patience