We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have a Windows XP desktop computer. For the last several months, when I go on Facebook, Firefox no longer shows the pictures of the person conversing. It shows their name only. Can you help me?

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

more options

Opening Facebook, ordinarily I would see everyone's picture or the logo they had chosen. Their picture or a flower etc.

Now all I show  is the name of the sender ... or my name if I am the one conversing.  No one's picture or logo is visible.  
There is no other way to explain the problem.   I love Firefox and hope I will not have to uninstall.       Thank you for your assistance.
Opening Facebook, ordinarily I would see everyone's picture or the logo they had chosen. Their picture or a flower etc. Now all I show is the name of the sender ... or my name if I am the one conversing. No one's picture or logo is visible. There is no other way to explain the problem. I love Firefox and hope I will not have to uninstall. Thank you for your assistance.

All Replies (1)

more options

If images are missing then check that you aren't blocking images from some domains.

See:

You can use these steps to check if images are blocked:

  • Click the "More Information" button to open the "Page Info" window with the Security tab selected (also accessible via "Tools > Page Info").
  • Go to the Media tab of the "Tools > Page Info" window.
  • Select the first image link and scroll down through the list with the Down arrow key.
  • If an image in the list is grayed and there is a check-mark in the box "Block Images from..." then remove that mark to unblock the images from that domain.