We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I download to"downloads", but there's nothing there

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by cor-el

joenieber
joenieber
more options

I've set Firefox to download to "downloads" in My Documents. The file downloads successfully, but it's not there. I can't find it.

I've set Firefox to download to "downloads" in My Documents. The file downloads successfully, but it's not there. I can't find it.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.