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Mozilla VPN Upgrade Failed

  • 3 replies
  • 0 have this problem
  • 8 views
  • Last reply by James

Mark iPhone
Mark iPhone
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Tried updating to latest version. The msi installer ran quite a ways, removed my previous version, but then stopped with this error: "Service 'Mozilla VPN (broker)' (MozillaVPNBroker) could no be installed. Verify that you have sufficient privileges to install system services."

Now VPN doesn't launch, because the updater removed the existing version. How do I get past this?

Mark P

Tried updating to latest version. The msi installer ran quite a ways, removed my previous version, but then stopped with this error: "Service 'Mozilla VPN (broker)' (MozillaVPNBroker) could no be installed. Verify that you have sufficient privileges to install system services." Now VPN doesn't launch, because the updater removed the existing version. How do I get past this? Mark P

All Replies (3)

Mark iPhone
Mark iPhone Question owner
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Don't know why my avatar label is "Mark iPhone". This is on a Windows 10 laptop.

Paul
Paul
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Hi

The product that you refer to is one of our premium products. In order to get premium support from a dedicated agent, please select the product below to submit your question:

James
James
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Mark iPhone said
Don't know why my avatar label is "Mark iPhone".

This is a name you entered in the Display name box for your account here. https://support.mozilla.org/en-US/users/edit

Modified by James