Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Latest Thunderbird update locked me out of email account

  • 3 replies
  • 2 have this problem
  • 5 views
  • Last reply by Dr. Mike

Dr. Mike
Dr. Mike
more options

I suspect your addition of CRAM-MD5 authentication in the latest Thunderbird update (v. 103.3.2) has locked me out of my email account. My server (outlook.office365.com) says my username and/or password are unrecognized. No amount of juggling or altering changes the response. Since everything worked automatically and normally before the update and now won't let me in after the update, it must be the update!

How do I go back? Do you have a fix? HELP!

My email is jmdmd@ez-net.com. I can sparingly access it via another route, but Thunderbird is off the table.

I suspect your addition of CRAM-MD5 authentication in the latest Thunderbird update (v. 103.3.2) has locked me out of my email account. My server (outlook.office365.com) says my username and/or password are unrecognized. No amount of juggling or altering changes the response. Since everything worked automatically and normally before the update and now won't let me in after the update, it must be the update! How do I go back? Do you have a fix? HELP! My email is [email protected]. I can sparingly access it via another route, but Thunderbird is off the table.

Chosen solution

I had a similar problem. Updating to 102.3.3 fixed it!

Read this answer in context 👍 0

All Replies (3)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Back releases are available at http://archive.mozilla.org/pub/thunderbird/releases/ Does installing 102.3.1 make the problem go away?

stlawson
stlawson
more options

Chosen Solution

I had a similar problem. Updating to 102.3.3 fixed it!

Dr. Mike
Dr. Mike Question owner
more options

Thanks for the above suggestion. Unfortunately, it didn't solve my problem:

One evening Thunderbird worked normally, as it has for many years. The next day I couldn't access the mail server. The error message is attached below. Nothing I tried worked.

I access Thunderbird via Outlook.office365 through iserv.com, a service to which I subscribe solely to preserve my email address after previous ISPs folded. I pay them a monthly fee.

After much fiddling, iserv got my email back up via a direct internet link with Outlook.office.365 through my browser (Firefox). I don't like Outlook, and want my Thunderbird back. Please help if you can.

--Mike