We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Extensions not Syncing

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

AAC
AAC
more options

Some of the Extensions are not Syncing. I have the same version of the Browser on both devices. The Extensions are updated on both devices. I have logged out and in. I have disabled and enabled back the syncing of extensions. I have disabled and enabled back the syncing of each individual extension. I have hit mannual sync multiple times. Both Machines are updated, and have been restarted.

I have no idea what is going on for it not to sync, when I go to install the extension on the PC that is missing, it recognizes that is installed.

I have no more ideas

Some of the Extensions are not Syncing. I have the same version of the Browser on both devices. The Extensions are updated on both devices. I have logged out and in. I have disabled and enabled back the syncing of extensions. I have disabled and enabled back the syncing of each individual extension. I have hit mannual sync multiple times. Both Machines are updated, and have been restarted. I have no idea what is going on for it not to sync, when I go to install the extension on the PC that is missing, it recognizes that is installed. I have no more ideas

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are those extensions listed on the "Help -> More Troubleshooting Information" (about:support) page and on the about:addons page ?

You can open about:sync-log via the location bar to see if recent Sync logs are available. You can upload the file to a website like Pastesite if you can't post the content of the file in a reply.