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Problem sending emails with attachment

  • 4 replies
  • 1 has this problem
  • 22 views
  • Last reply by WheeWhilly

WheeWhilly
WheeWhilly
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Just recently, I get this message that blocks my sending emails with attachment. Why? or how can I fix this. I have spoken to Shaw Cable and they suggested contacting Thunderbird.....

Sending of the message failed.

The message could not be sent using Outgoing server (SMTP) mail.shaw.ca for an unknown reason. Please verify that your Outgoing server (SMTP) settings are correct and try again.

Just recently, I get this message that blocks my sending emails with attachment. Why? or how can I fix this. I have spoken to Shaw Cable and they suggested contacting Thunderbird..... Sending of the message failed. The message could not be sent using Outgoing server (SMTP) mail.shaw.ca for an unknown reason. Please verify that your Outgoing server (SMTP) settings are correct and try again.

Chosen solution

Tools/Account Settings, Outgoing Server (SMTP) at the bottom of the left pane.

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All Replies (4)

sfhowes
sfhowes
  • Top 25 Contributor
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What are your settings? They should be: mail.shaw.ca on 587, STARTTLS, authentication = normal password, User Name = part of address before @.

Use a 'strong' password.

WheeWhilly
WheeWhilly Question owner
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Not too computer savvy. So, how do I bring up 

mail.shaw.ca on 587, STARTTLS,

? Thanks in advance

sfhowes
sfhowes
  • Top 25 Contributor
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Chosen Solution

Tools/Account Settings, Outgoing Server (SMTP) at the bottom of the left pane.

WheeWhilly
WheeWhilly Question owner
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Thank-you my friend. Seems to have solved the problem