Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Difficulty working in a website I manage

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by cor-el

linda3young
linda3young
more options

I manage a website and lately when I sign in as administrator, the side bar is almost non-responsive, just not working right. I either have to enlarge the page a lot in order to work on sites, or else I have to diminish the page to find things. I "think" this happened after I deleted cookies and accidentally deleted the cached web content also. Thinking it was related to JavaScript, I downloaded javascript (js)...is that the problem? When I open the website in another browser, everything works normally.

I manage a website and lately when I sign in as administrator, the side bar is almost non-responsive, just not working right. I either have to enlarge the page a lot in order to work on sites, or else I have to diminish the page to find things. I "think" this happened after I deleted cookies and accidentally deleted the cached web content also. Thinking it was related to JavaScript, I downloaded javascript (js)...is that the problem? When I open the website in another browser, everything works normally.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window