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scrolling stops working until I restart windows, I have tried clearing cash and cookies and restart in safe mode but nothing worked

  • 4 replies
  • 1 has this problem
  • 2 views
  • Last reply by iAyman

iAyman
iAyman
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scrolling stops randomly, only note for this issue is I have to hit many buttons in my mouse. when putting firefox in background (i.e. windows explorer in front of firefox) scrolling works. I have tried many mouses suspecting that issue because of the mouse, but all the same. only resolution for this problem is restarting windows, I'm using wireless mouse.

scrolling stops randomly, only note for this issue is I have to hit many buttons in my mouse. when putting firefox in background (i.e. windows explorer in front of firefox) scrolling works. I have tried many mouses suspecting that issue because of the mouse, but all the same. only resolution for this problem is restarting windows, I'm using wireless mouse.

All Replies (4)

iAyman
iAyman Question owner
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Hi Thank you very much for considering this issue But I'm not in USA, I can not call this number

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi iAyman, please ignore the spam message promoting an unofficial phone number.

(Sorry, I don't have a suggestion for the mouse issue at the moment.)

the-edmeister
the-edmeister
  • Moderator
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Sorry that you are having that problem.

The place to start is with the basic troubleshooting / diagnostic protocol for Firefox. Especially the Firefox SafeMode. https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems

iAyman
iAyman Question owner
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HI Thank you very much I have tried all mentioned resolutions only one worked is "restarting PC", but it will back as mentioned earlier