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I cannot log into my hotmail account via Firefox

  • 1 reply
  • 1 has this problem
  • 9 views
  • Last reply by McCoy

arlene9
arlene9
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when I try to log into my hotmail account as usual via Firefox I only get a blank page

when I try to log into my hotmail account as usual via Firefox I only get a blank page

All Replies (1)

McCoy
McCoy
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Maybe a different issue (and maybe not .... ), but of the utmost importance :

Your system details show that there are a lot of extensions installed that are browser hijackers, malware that you will need to get rid of :

FromDocToPDF 8.837.13.46585 ([email protected]) Maps 100.3 (web@Maps) MyTransitGuide 8.837.13.47254 ([email protected]) Search Extension by Ask 50.100.12.64537 ([email protected]) Search-Encrypt 2.2.16 (@search-encrypt) Template 100.7 (web@Template)

Go to the Firefox menu (≡) => Add-ons => Extensions

( Mac  : Command + Shift + A)

And remove the extensions.

As the extensions may have put some more malware on your system, let's run some malware scans :

Further information can be found in this article : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. They all work differently - what one program doesn't pick up, the other might.

Especially for Mac : https://www.malwarebytes.com/mac/

And : https://malwaretips.com/blogs/remove-mac-os-x-virus/

Modified by McCoy