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Email suddenly stopped coming from gmail get this dialog box "Please enter the master password for the Software Security Device". What device?

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  • Last reply by Matt

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In the middle of the day TB stopped getting emails from gmail and displays a dialog box containing this message (Please enter the master password for the Software Security Device.) when I click on a message. It won't accept the google password. I have never - to my knowledge - used the TB password system and if I ever set up the "Master Password" it's long gone. Why would it just suddenly quit when its been running really well for months?

In the middle of the day TB stopped getting emails from gmail and displays a dialog box containing this message (Please enter the master password for the Software Security Device.) when I click on a message. It won't accept the google password. I have never - to my knowledge - used the TB password system and if I ever set up the "Master Password" it's long gone. Why would it just suddenly quit when its been running really well for months?

Chosen solution

RonKearney said

All is well - I "remembered" the master password. But the password displayed for google looks nothing like it really is. Is it a hash? If it is, what might be the purpose in displaying it be?

Google uses oAuth2.0. What is displayed is the auto generated token oath2.0 is using as a password.

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All is well - I "remembered" the master password. But the password displayed for google looks nothing like it really is. Is it a hash? If it is, what might be the purpose in displaying it be?

Modified by RonKearney

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Chosen Solution

RonKearney said

All is well - I "remembered" the master password. But the password displayed for google looks nothing like it really is. Is it a hash? If it is, what might be the purpose in displaying it be?

Google uses oAuth2.0. What is displayed is the auto generated token oath2.0 is using as a password.

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I put in a master password now it's asking for password to software security device. What is that? I cannot get into my email

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pamela689 said

I put in a master password now it's asking for password to software security device. What is that? I cannot get into my email

It is the master password. You set it, now it wants it to access your stored passwords.