why does the browser contantly reload
I was viewing the Drudge Report when all of a sudden the browser went crazy and just kept reloading. I could not stop it even when I shut the computer off it did it again as the Drudge Report is my home page. It has done this on other occasions also but I was able to stop it by restarting. This time it just continues...do you know what happened? Malwarebytes www.malwarebytes.com
-Log Details- Scan Date: 9/9/17 Scan Time: 11:31 AM Log File: fc8d6500-9573-11e7-a2b6-0023ae574d99.json Administrator: Yes
-Software Information- Version: 3.2.2.2018 Components Version: 1.0.188 Update Package Version: 1.0.2762 License: Premium
-System Information- OS: Windows Vista Service Pack 2 CPU: x86 File System: NTFS User: sue-PC\sue
-Scan Summary- Scan Type: Threat Scan Result: Completed Objects Scanned: 284911 Threats Detected: 3 Threats Quarantined: 3 Time Elapsed: 9 min, 26 sec
-Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Enabled Heuristics: Enabled PUP: Detect PUM: Detect
-Scan Details- Process: 0 (No malicious items detected)
Module: 0 (No malicious items detected)
Registry Key: 0 (No malicious items detected)
Registry Value: 0 (No malicious items detected)
Registry Data: 0 (No malicious items detected)
Data Stream: 0 (No malicious items detected)
Folder: 2 PUP.Optional.AmazonTB, C:\Users\sue\AppData\Roaming\Mozilla\Firefox\Profiles\n0wc1jqu.default-1500157126275\jetpack\[email protected]\simple-storage, Quarantined, [9928], [175409],1.0.2762 PUP.Optional.AmazonTB, C:\USERS\SUE\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\N0WC1JQU.DEFAULT-1500157126275\JETPACK\[email protected], Quarantined, [9928], [175409],1.0.2762
File: 1 PUP.Optional.AmazonTB, C:\Users\sue\AppData\Roaming\Mozilla\Firefox\Profiles\n0wc1jqu.default-1500157126275\jetpack\[email protected]\simple-storage\store.json, Quarantined, [9928], [175409],1.0.2762
Physical Sector: 0 (No malicious items detected)
(end)
All Replies (1)
Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?