Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

thunderbird is not connected to server

charlton58
charlton58
more options

hi, my laptop is in my studio which is detached over my garage and I have a tp-link plug in the studio. Often when I go away I receive no emails and an icon comes up thunderbird not connected to server. When I take my laptop back into the house it picks up emails but the same message is there thunderbird not connected to server. It also greats a problem that I cannot reply to emails sent. Many thanks for assistance regs james brown

hi, my laptop is in my studio which is detached over my garage and I have a tp-link plug in the studio. Often when I go away I receive no emails and an icon comes up thunderbird not connected to server. When I take my laptop back into the house it picks up emails but the same message is there thunderbird not connected to server. It also greats a problem that I cannot reply to emails sent. Many thanks for assistance regs james brown

All Replies (1)

user1121639
user1121639
more options

First check to see if Thunderbird is working Offline.

In the bottom left corner of Thunderbird you will see one of the two icons below. When Thunderbird is Offline, you will see the icon with the red circle and x.

Click the icon to switch back and forth between online and offline.


If that is not your issue, then you/we need to take a look at the e-mail server settings you have in Thunderbird to see if they are correct.

To help you with this, please post here your Thunderbird Troubleshooting Information.

At the top right of the Thunderbird window, click the menu button (or use the regular menu at the top), then select Help: Troubleshooting Information.

Click the "Copy text to clipboard" button.  Do not check the box "Include account names"  Then paste (Ctrl-V), the text into your response here. We only need to see the sections down to and including the "Extensions" section, so you can delete the rest.