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Firefox crashes

  • 2 replies
  • 3 have this problem
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  • Last reply by FredMcD

dhoman27
dhoman27
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Firefox will continuously and repeatedly crash on my Dell laptop running Windows 10. The steps I've taken to attempt to fix this: Updated computer drivers, updated Windows 10, updated Firefox, uninstalled and reinstalled Firefox, ran Firefox in safe mode (till crashed). Crash ID is: bp-91ed13fc-5a20-487e-888f-bba272160820

Firefox will continuously and repeatedly crash on my Dell laptop running Windows 10. The steps I've taken to attempt to fix this: Updated computer drivers, updated Windows 10, updated Firefox, uninstalled and reinstalled Firefox, ran Firefox in safe mode (till crashed). Crash ID is: bp-91ed13fc-5a20-487e-888f-bba272160820

Chosen solution

Sorry to hear about the crashes, and thank you for the report ID.

Has Firefox logged/submitted other reports? I ask because this one seems to be fairly unique (doesn't list any related, the More Reports link doesn't have any other reports), and therefore difficult to associate with anything in particular. More report IDs might be helpful.

Do you notice any pattern of this problem occurring when using a particular site?

That report does mention 87% of Windows memory being in use, which is getting into an area where Firefox can become sluggish and glitchy for a while before ultimately crashing.

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Chosen Solution

Sorry to hear about the crashes, and thank you for the report ID.

Has Firefox logged/submitted other reports? I ask because this one seems to be fairly unique (doesn't list any related, the More Reports link doesn't have any other reports), and therefore difficult to associate with anything in particular. More report IDs might be helpful.

Do you notice any pattern of this problem occurring when using a particular site?

That report does mention 87% of Windows memory being in use, which is getting into an area where Firefox can become sluggish and glitchy for a while before ultimately crashing.

FredMcD
FredMcD
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msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration