Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I tried the refresh opion and it did not help. It freezes really badly when on Facebook and the New York Daily News website.

frustratedlady
frustratedlady
more options

as above and shockwave flash is constantly crashing too

as above and shockwave flash is constantly crashing too

All Replies (1)

Chandan_Baba
Chandan_Baba
more options

Hi Can you post some of recent crash report from about:crashes . It starts from bp- keyword .

However you can try several steps Like :

  • Disable "hardware acceleration in Flash" by This help page of flash > RClick on Adobe flash player logo > settings > Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.
  • Remove the check mark from Enable hardware acceleration. > Close popup > Restart firefox . 
A support docs is cleanly defined here : http://mzl.la/14Ad7Md

Note : The adobe help page is even consisting some helpful steps.