We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How do I get back my folders and e-mails that were stored, they disappeard when yousent the message last week to pick another carrier

moldenhauer
moldenhauer
more options

I had several e-mails that I was keeping and several folders that I had put e-mails in and they disappeared when someone sent me a e-mail to change my e-mail carrier.

I had several e-mails that I was keeping and several folders that I had put e-mails in and they disappeared when someone sent me a e-mail to change my e-mail carrier.

All Replies (1)

user01229325
user01229325
more options

No one is going to send you an email to change providers. If you added a new provider and deleted the old account then yes the old folders are removed. You removed the account. Follow this article to see if you can recover the old account.

http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Recover_Deleted_Account