We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Some emails don't appear in the folder list, I can only find them by using Search Messages

  • 4 replies
  • 3 have this problem
  • 6 views
  • Last reply by d_awdry

d_awdry
d_awdry
more options

As of yesterday, new emails from one regular correspondent do not appear in the list of messages when I click on Inbox. The only way I can access them is to use "Edit/Find/Search Messages". They are still in Inbox, they haven't been moved to another folder. Thunderbird version is 31.6.0.

As of yesterday, new emails from one regular correspondent do not appear in the list of messages when I click on Inbox. The only way I can access them is to use "Edit/Find/Search Messages". They are still in Inbox, they haven't been moved to another folder. Thunderbird version is 31.6.0.

Chosen solution

Are you viewing "All" folders? This page might help. http://kb.mozillazine.org/Disappearing_mail

Read this answer in context 👍 1

All Replies (4)

finitarry
finitarry
more options

http://kb.mozillazine.org/New_messages_do_not_appear

d_awdry
d_awdry Question owner
more options

None of these apply, the messages have been received, I can find them using Search Messages but they do not appear in the folder contents.

finitarry
finitarry
more options

Chosen Solution

Are you viewing "All" folders? This page might help. http://kb.mozillazine.org/Disappearing_mail

d_awdry
d_awdry Question owner
more options

Using the "Repair folder" option did the trick. But I would never have known that existed, let alone where to find it. Thanks.