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I installed ask tool bar now mozilla not working correctly

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  • Last reply by FredMcD

tinaleib1
tinaleib1
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I install Java and it came with Ask.com It installed on Mozilla and now when I open Mozilla it will open and then it will say not responding. Then it will crash (the mozilla page will close) When I try to open my mozilla again it will not open. I have restart my computer and the same thing happens. I cant even get on to mozilla to take the ask.com out. I tried the user profile instructions , but I can't follow them. Please Help


Im using IE because my Mozillla is broke Im using a Dell laptop. I cant get the troubleshooting info cuz IE doesnt know what program to use.

I install Java and it came with Ask.com It installed on Mozilla and now when I open Mozilla it will open and then it will say not responding. Then it will crash (the mozilla page will close) When I try to open my mozilla again it will not open. I have restart my computer and the same thing happens. I cant even get on to mozilla to take the ask.com out. I tried the user profile instructions , but I can't follow them. Please Help Im using IE because my Mozillla is broke Im using a Dell laptop. I cant get the troubleshooting info cuz IE doesnt know what program to use.

All Replies (1)

FredMcD
FredMcD
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Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?