Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

i press the play button on news websote but doesnt load up ??

  • 35 replies
  • 1 has this problem
  • 14 views
  • Last reply by canito34

more options

the video come up i press the play button noting comes out it stays with and play button still there ?

the video come up i press the play button noting comes out it stays with and play button still there ?

All Replies (15)

more options

still nothing ???

more options

i out the computer in safe mode the video worked dont know wats causing the problem !!

more options

Are you still using the default theme? That the problem goes away in safe mode tells us the problem is a setting, or an add-on.

Type about:addons<Enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac:<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is detective.

more options

my plugins are not loading up when i check them and dont know wat causing the video problem ??

more options

select Extensions.

more options

on one of my plugins vcl 2.1.3 but i have the updated one still says that also still dont know why i cant watch videos on whdh.com and fox25 news other wbsote load up good but these dnt dont stays on play button and picture with video still there !!

more options

i put the computer into safe mode the website video load up before it shutting off wat causing the video from working in safe mode then working without safe mode in compute not firefox safe mode???

more options

Did you disable the add-ons as I instructed?

at 10:40 AM

more options

yes i did disable nothing happen i think it maybe css same websites doesn't work in internet explorer ??

more options

whdh fox 25 news and another news website are the only website videos dont load

more options

this wat i get in webconsole

more options

Start your Computer in safe mode. Then start Firefox. Try Safe web sites.

Starting The Computer In Safe Mode;
Free Online Encyclopedia


I've called the big guys to help you. Good luck.

more options

i did do the safe mode but then after i when to safe website it shut off

more options

is style sheet not loaded is that wat causing from not not able to watch videos and whdh.com fox25news.com  ???

more options

css error expected declaration not found ??

  1. 1
  2. 2