Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

ihave a problem with outlook hotmail on mozilla firfox broser...

more options

i have tried to copy a picture of the hotmail e-mail screen no luck!!! i can not copy the pic and send it to you... when i look at my e-mail on this browser the top part that has send...insert...save draft...options...cancel at the top of the site is covered up by the screen... when i change browers and go to internet exp there is no problem...when i go to yahoo and g-mail i do not have the problem on mozilla firefox...why is this happen...

plz e-mail me [email protected],

thankyou,

walter

i have tried to copy a picture of the hotmail e-mail screen no luck!!! i can not copy the pic and send it to you... when i look at my e-mail on this browser the top part that has send...insert...save draft...options...cancel at the top of the site is covered up by the screen... when i change browers and go to internet exp there is no problem...when i go to yahoo and g-mail i do not have the problem on mozilla firefox...why is this happen... plz e-mail me [email protected], thankyou, walter

Modified by cor-el

All Replies (1)

more options

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then Clear Recent History....
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!