Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

deleted folders still visible in thunderbird

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by Toad-Hall

ysjo3480
ysjo3480
more options

I have deleted/rearranged some folders in my Microsoft outlook exchange account, and it is not updating in my Thunderbird. It did update some of the new folders that I created, but deleted folders are still there. When I try to delete them, it gives me an error message. Also, even the ones deleted without any error will show up again whenever I start Thunderbird again. I have deleted an outlook account and re-registered it, but the list of folders are still there. Should I try to completely uninstall Thunderbird? I wasn't sure if this will help either when reloading my account didn't help.

I have deleted/rearranged some folders in my Microsoft outlook exchange account, and it is not updating in my Thunderbird. It did update some of the new folders that I created, but deleted folders are still there. When I try to delete them, it gives me an error message. Also, even the ones deleted without any error will show up again whenever I start Thunderbird again. I have deleted an outlook account and re-registered it, but the list of folders are still there. Should I try to completely uninstall Thunderbird? I wasn't sure if this will help either when reloading my account didn't help.

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Sounds like you have an IMAP mail account.

Thunderbird remembers what you have subscribed to see. If you want to delete a folder:

In Thunderbird, Do you have emails in that folder you need to save? If yes, make sure you have copied or moved emails in Local Folders then unsubscribed from seeing the folder.

In webmail account: Delete the folder.


So, if you have already deleted the folder off the server, have you unsubscribed from seeing it ?