Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

I CANNOT ACCESS MY HOTMAIL ACCOUNT AND IT'S TELLLING ME TO USE AN OLD YAHOO ACCOUNT. I RECEIVED ONE SECURITY NO. OF 6 DIGITS TO RESET. NOW IT SHOULD BE 9 DIGITS

  • 4 ответа
  • 1 имеет эту проблему
  • 8 просмотров
  • Последний ответ от the-edmeister

more options

for some strange reason my hotmail account was blocked and I cannot retrieve my e mails which is extremely frustrating. I have tried resetting numerous times with my yahoo but it keeps using my old yahoo address which went out with the ark

for some strange reason my hotmail account was blocked and I cannot retrieve my e mails which is extremely frustrating. I have tried resetting numerous times with my yahoo but it keeps using my old yahoo address which went out with the ark

Все ответы (4)

more options

Since Hotmail and Yahoo mail are completely separate, I'm having trouble understanding where you are having this problem. Is this problem with signing up for a Mozilla service (like Sync) or site (like this one)?

more options

If the problem is that Firefox automatically filling in an old address, there are two different ways this could happen:

(1) Saved Login (username + password)

These are easy to remove. You can get rid of obsolete logins here:

orange Firefox button (or Tools menu) > Options > Security > "Saved Passwords" button

(2) Saved form entry

While you are typing in a field, press the down arrow to select the bad entry and press the Delete key on the keyboard.

If that doesn't work, Firefox has a feature to clear ALL form entries. To clear individual entries, you need an add-on. For example:

https://addons.mozilla.org/firefox/addon/form-history-control/

more options

Last but not least, for the site that has the problem:

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

In the dialog that opens, you can open the site's cookies individually.

Then try reloading the page. Does that help?

more options

How does that issue relate to Firefox support?