Google search does not work - blank page
Hi,
I have a problem with Google search in Firefox: both the Google Default Search bar and the search via "www.google.com" do not return any results.
It appears as if I am on the Google website, but there are no results. And sometimes, Firefox suddenly crashes when I'm searching via the search bar.
I ran all the malware programs suggested by Mozilla to fix the problem, but nothing was found. I also cleared cache and cookies, started in safe mode and also re-installed Firefox, but nothing ist working.
Please help me with this issue!
Выбранное решение
I have found the root cause.
Firefox 26 is not compatible with W7 64 bit. See the screenshot.
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Can you please post a screenshot? That will help us track down the problem.
Here you go...
Please answer the following questions:
- Are you sure this is not an internet connectivity issue?
- Have tried Google search from other browsers from the same pc?
I have faced this problem several times in different
browsers but for a short duration. One suggestion:
instead of http://www.google.com
for Google Search.
I am sure it is not an Internet connection problem, as I can search with google via Internet Explorer and other Browsers without a problem. Using https://google.com does not help. Instead, Firefox is crashing if I use the google search bar (it does so since a week or so, so its not a temporary problem).
This is the crash report:
AdapterDeviceID: 0x0166 AdapterVendorID: 0x8086 Add-ons: client%40anonymox.net:2.1.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:26.0,%7B1a545c39-dd62-4991-baf3-3400d3270494%7D:0.1,%7Beb1a8eda-6bf8-4590-800d-f16dd16469ad%7D:0.3.4,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.4.1,searchreset%40gavinsharp.com:0.3,troubleshooter%40mozilla.org:1.1a AvailablePageFile: 4896837632 AvailablePhysicalMemory: 1122717696 AvailableVirtualMemory: 3687432192 BuildID: 20131205075310 CrashTime: 1391011274 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1386708828 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166, AdapterSubsysID: 21fc17aa, AdapterDriverVersion: 9.17.10.2932 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x0de8, AdapterSubsysID2: 21fc17aa, AdapterDriverVersion2: 9.18.13.2723D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 5540 StartupTime: 1391011217 SystemMemoryUsePercentage: 72 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 4294836224 URL: http://www.google.com/search?q=search&ie=utf-8&oe=utf-8&client=ubuntu&channel=fs Vendor: Mozilla Version: 26.0 Winsock_LSP: MSAFD-Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD-Tcpip [UDP/IP] : 2 : 2 : MSAFD-Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD-Tcpip [TCP/IPv6] : 2 : 1 : MSAFD-Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD-Tcpip [RAW/IPv6] : 2 : 3 : RSVP-TCPv6-Dienstanbieter : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP-TCP-Dienstanbieter : 2 : 1 : RSVP-UDPv6-Dienstanbieter : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP-UDP-Dienstanbieter : 2 : 2 : MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
useragent_locale: en-GB
This report also contains technical information about the state of the application when it crashed.
I will need some time to analyze that. Please also post your system details(os, ram etc.).
Win 7 Home Premium 64 Bit, 4 GB Ram, Intel Core i5-3210M CPU 2,5 GHz
Thank you!
Выбранное решение
I have found the root cause.
Firefox 26 is not compatible with W7 64 bit. See the screenshot.
Thanks! So simple I did not think of it...
Hello,
I am glad to hear that your problem has been resolved.
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I hope you continue using our products and thank you for contacting Mozilla Support.