We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your cooperation!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Hello Tyler,

I can't event open the software. I have attached a screen shot of what I get every time I try to open Firefox.

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
5. Open the most recent 5 files with a text editor and copy the IDs.
6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Ok let me try that.

Here it is, the last 5

Crash ID: bp-da4d8643-3d21-49df-8d3f-f31f32130319

Crash ID: bp-ce7184f6-806b-4922-b834-bf6112130314

Crash ID: bp-d77ee57d-76f0-4354-b420-028422130214

Crash ID: bp-fa6c2bf1-9e9d-42ce-9432-03ace2130214

Crash ID: bp-cce99af6-49ae-4a71-ba62-6144e2130212

This looks to be a crashed caused by your Nvidia drivers. Try to update them, or just turn of Hardware acceleration in Firefox Safe Mode to then be able to use Firefox Upgrade your graphics drivers to use hardware acceleration and WebGL Diagnose Firefox issues using Troubleshoot Mode

None of it worked :-(

Try to disable hardware acceleration in Firefox.

• Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

• https://hacks.mozilla.org/2010/09/hardware-acceleration/

No it does not work. I have tried disabling Hardware Acceleration and WebGL. I have the latest Nvidia drivers for my Nvidia GeForce GT 635M on my brand new Lenovo E430.

On first install, FireFox 21 runs. Upon reboot. Firefox will hang. After a long long while a window *may* open up but when you do anything inside Firefox, it will definitely hang and you have to kill it via Task Manager.

I am running Windows 7 Professional 64 bit with 8GB RAM, hydrid harddisk with 16GB SSD cache. My Firefox 21 is a bare install with extensions, etc. I have also tried uninstall, reinstall to no avail.

I am a long time user of FireFox and is a technical geek. First time it happened to me.

http://shopap.lenovo.com/ISS_Static/WW/ap/au/en/products/pdf/notebooks/thinkpad/edge/E430_E530_DataSheet_ANZ.pdf

Have you tried WIndows safe Mode?

Safe mode does not work.

I have tried resetting FireFox and still fails.

FireFox 21 will just take a very long time before it *may* pop up a window but even if it does, the application will hang when you click on anything. Then you need Task Manager to kill FireFox. :-(