Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

I am sent Firefox updates, but when I try to install them, they run and run and never download.

  • 2 ответа
  • 1 имеет эту проблему
  • 1 просмотр
  • Последний ответ от richardelfers

more options

I periodically get updates. When I click the button to download the update, the program runs continually without downloading. Clicking the "hide" button also doesn't work.

I periodically get updates. When I click the button to download the update, the program runs continually without downloading. Clicking the "hide" button also doesn't work.

Выбранное решение

Hi richardelfers

If there is an issue with update or permissions the better and safest way is to download and install firefox:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: Installing Firefox on Mac



thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

Прочитайте этот ответ в контексте 👍 1

Все ответы (2)

more options

Выбранное решение

Hi richardelfers

If there is an issue with update or permissions the better and safest way is to download and install firefox:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: Installing Firefox on Mac



thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

Изменено ideato

more options

The suggestion to go to the Firefox website and download the newest version from there worked! I then put the old version in the trash.